Shipping

Updated on 17th of Feb., 2018 (Option for economy airmail is added)

 

We ship worldwide!

Shipping is calculated automatically and you will see the shipping option at the checkout. 

 

Please kindly understand in advance that shipping is not only the actual postage, but also includes the package cost, paypal fee and handling charge.

We ship your order within 1-3 business days and contact you with the full details. 

 

  • Transit time 

Please make sure to understand that the transit time depends on your import customs and postal service.

- Registered airmail with tracking & insurance -  Approx. 7-15 days

- Economy airmail with tracking - Approx. 10 -15 days

From the past experience, customers in Germany, Italy and Canada "may" receive their package after a month or more due to the strict import customs control.  

If the import customs hold the package, there is nothing we can do. But you have the tracking. So please do not get upset and wait with a peace of mind. If it does not arrive even after one month, please contact us with your name and order number from the contact form.  We can submit the official inquiry to Japan post.

During the holiday season, all post office will be crowded and the delivery could be delayed. If you purchase holiday gift,  please allow enough time for your holiday shopping.

 

  • Tracking number

You can track your shipment online. But for some particular countries, online tracking may not be available.

 

  •  Do you want to combine the shipping for your purchase in Sweet Supplies Store in Etsy?

We can arrange the combined shipping for you. If you are interested, please leave a message at the checkout. After packing both orders, we will let you know how much we can refund. Please make sure to understand that it is not always possible to refund due to the different shipping calculation system, or any other factor. For example,  if the gross weight of your order is over 2kg (4lbs), you may not  be able to receive refund.

  • You country is not registered?

Sorry!  Please send us your request. Your country will be registered shortly.