Shipping to the United States (Important)

 

 

Dear US customers,

Japan post still does not accept the trackable shipment to US due to the less flight availability between US & Japan. 

So finally we decided to ship to US by FEDEX or UPS.

Before you order, please make sure to check the following.

1) Shipping rate

Order Amount  Shipping
Under US$30 US$20
From US$30 to US$49.99 US$18
From US$50 to US$99.99 US$15
Over US$100 US$9

Shipping rate is subject to change without prior notice. This shipping discount program is applied only for Boutique Sweet Birdie. (No shipping discount is applied for our Etsy shop.)

 

2) Delivery date

Estimated delivery date : 2 weeks (It may take longer during the pandemic)

a) Fedex

Order Processing  5 business days
* Local Delivery to Narita, Tokyo airport 3 days
Narita, Tokyo airport to the destination in US 3-5 days

 * We need to arrange the local delivery to Narita airport (Tokyo)  because there is no free pick up service by Fedex here in Sapporo.

 b) UPS

 We "may" use Yamato instead of Fedex depending on the order. Estimated delivery is also 2 weeks.

3) PO BOX

Fedex & UPS do not ship to PO Box. Please order with your actual address.

4) Out of Delivery Area

Unfortunately Fedex has the "Out of Delivery Area".

Please click here to find out if your location is included in the list of Out of Delivery Area".

If your zip code is included in this list, we are very sorry, but we cannot ship to your address by Fedex, unless you are willing to pay the surcharge (US$25). 

But we may be able to ship your order by UPS with the smaller surcharge (or maybe no surcharge depending on the order). If you live in the out of delivery area in Fedex and want us to ship by UPS, please contact us before placing order. 

5) Insurance

If the package is damaged and items are broken, please make sure to send us the photos of the damaged package.& items "immediately" after you receive your package.  Without the proof, we cannot apply for insurance. And please keep the damaged package and broken items until the insurance process is completed.

6) Tax

If you purchase more than US$800, your import customs will charge you import duty & tax.