Shipping policy



General Info.

  • We ship your order by Standard Shipping (=Registered airmail) or Express Mail Service (EMS) . You can select the shipping at the checkout. 
  • We use Japanese postage stamps for your package.
  • Registered airmail usually takes 2-4 weeks, but it depends at the import customs at the destination. 
  • EMS usually takes 7-10 days, but it depends at the import customs at the destination.
  • During the holiday season, transit time should be longer than usual.
  • All shipment comes with tracking & insurance.
  • Shipping is calculated by the weight and you will see the shipping at the checkout. If you add something heavy or large, shipping will become higher.  (For example, A4 file folder is not heavy, but it is large and requires the large package and cardboard, so shipping becomes higher.
  • Order processing: 1-3 business days (unless otherwise specified.)
  • Signature is required upon receipt.
  • If you do not receive your package within 4 weeks, please let us know. (If EMS, let us know sooner.)
  • If your package is damaged at the delivery, please make sure to submit the damage report to your local post office and send us the copy of the documents. Please take photos to prove the damage. Then we will claim the insurance to Japan Post. 

Note to the customers in United Kingdom

  • Sweet Birdie Boutique will not collect VAT. Royal mail (or other delivery service) will collect VAT and charges you their handling fee.

Note to the customers in USA

  • If your purchase amount (including shipping) is under US$800, you do not have to pay import duty (tariff).  We stopped to sell products which are made in China to US in order to avoid the tariff issue. All items US customers see in Sweet Birdie Boutique are made in Japan, Korea, etc. 

Note to the customers in EU, Northern Island and Norway

  • Sorry, we had to stop to ship to EU, Northern Ireland & EU due to the law in EU (GPSR & PPWR)

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Shipping rates are subject to change without prior notice. 

 

  • Please make sure to check the tracking. If the package is not claimed or rejected at the destination, it will be returned to the sender. We will refund you item cost minus 10% restocking charge. Returned Items need to in the original condition. Shipping will not be refunded.