Shipping policy



General Info.

  • We ship your order by Standard Shipping (=Registered airmail) or Express Mail Service (EMS) . You can select the shipping at the checkout. 
  • We use Japanese postage stamps for your package.
  • Registered airmail usually takes 2-4 weeks, but it depends at the import customs at the destination. 
  • EMS usually takes 7-10 days, but it depends at the import customs at the destination.
  • During the holiday season, transit time should be longer than usual.
  • All shipment comes with tracking & insurance.
  • Shipping is calculated by the weight and you will see the shipping at the checkout. If you add something heavy or large, shipping will become higher.  (For example, file folder is not heavy, but it is large and requires the large package, so shipping becomes higher.
  • Order processing: 1-3 business days
  • Signature is required upon receipt.
  • If you do not receive your package within 4 weeks, please let us know. (If EMS, let us know sooner.)
  • If your package is damaged at the delivery, please make sure to submit the damage report to your local post office and send us the copy of the documents. Please take photos to prove the damage. Then we will claim the insurance to Japan Post. 

Note to the customers in the United States

  • No tax & import duty if your order is less than US$800.-

Note to the customers in United Kingdom

Express

  • Sweet Birdie Boutique will not collect VAT. Royal mail (or other delivery service) will collect VAT and charges you their handling fee.

Note to the customers in Germany

  • Import customs in Germany is very strict. You may need to wait for a longer time than estimated delivery time.
  • Sweet Birdie Boutique will not collect VAT. Deutsche Post will collect VAT and charges you their handling fee.
  • Sweet Birdie Boutique has license for package law in Germany.

Note to the customers in EU & Norway

 Registered Airmail

  • Sweet Birdie Boutique will not collect VAT. Your postal service will collect VAT and charges you their handling fee.
  • We can not ship to some of EU countries due to their package law at the destination. At this moment, we have license for German package law only.  We may apply for the package law for other area in the future.
  • As to Ireland, we may need more time to process  orders because we need to do extra work to make the shipping documents. Import customs in Ireland is very strict.

 

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Shipping rates are subject to change without prior notice. 

 

  • Please make sure to check the tracking. If the package is not claimed or rejected at the destination, it will be returned to the sender. We will refund you item cost minus 10% restocking charge. Returned Items need to in the original condition. Shipping will not be refunded.